At rollrestgame (operated by Rootle Game Studios Inc.), we are committed to delivering high-quality virtual game packages. Given the nature of our instant-access digital assets, our refund policy complies with Canadian business standards and the European Union Consumer Rights Directive.

1. Nature of Digital Content
All products on www.rollrestgame.com are intangible digital goods. These items are delivered via automated email or access links. Since these products are not supplied on a tangible medium (like a CD or DVD), they are considered “consumed” once the digital delivery process begins.

2. EU/UK Right of Withdrawal Notice
In accordance with the EU Consumer Rights Directive:

Immediate Performance: By completing your purchase, you provide express prior consent for Rootle Game Studios Inc. to begin the performance of the contract immediately.

Acknowledgment of Waiver: You explicitly acknowledge and agree that once the digital delivery has commenced (i.e., the link has been dispatched to your email), you lose your statutory 14-day right of withdrawal.

3. Refund Eligibility & Final Sale

Final Sale: As our digital assets are pre-made and accessible immediately, all sales are final. We do not offer refunds or exchanges for “change of mind” or accidental purchases.

Technical Defects: If you experience a technical failure that prevents access to your package, please notify us at balance@rollrestgame.com within 48 hours of purchase.

Resolution: If we are unable to resolve the technical defect or provide a functional replacement within a reasonable time, a refund may be issued to the original payment method at our sole discretion.

4. Dispute Prevention & Anti-Fraud Protection
We are committed to a fair resolution of any issue. We strongly encourage customers to contact our support team before initiating a chargeback with their bank.

Proof of Delivery: For every transaction, we maintain comprehensive digital logs (including IP addresses and timestamps) as forensic evidence of successful delivery.

Dispute Contestation: Any unauthorized or fraudulent chargebacks will be vigorously contested using our records of your explicit agreement to these Terms and our proof of content fulfillment.

5. Contact Support

  • Support Email: balance@rollrestgame.com
  • Response Commitment: We aim to respond to all technical and billing inquiries within 24  hours.