- General Questions
What is rollrestgame?
rollrestgame is a specialized digital entertainment platform operated by Rootle Game Studios Inc., a registered Canadian corporation. We provide premium virtual balance ball game packages designed for precision, relaxation, and focus.
Are the game assets original?
Yes. Creative integrity is our core value. All visual assets, 3D models, and soundtracks on our platform are either 100% original creations developed in-house by our studio or licensed through strictly verified royalty-free sources.
- Purchase & Delivery
How will I receive my game package?
Our products are 100% digital. No physical shipping is required. Upon successful payment via Stripe, you will receive an automated email containing your unique access instructions or download link.
Will I get a tracking number?
As these are intangible virtual goods, no physical tracking number is provided. The automated delivery email and the digital download log serve as our official Proof of Delivery.
- Payments & Security
What payment methods do you accept?
We use Stripe to process all transactions securely. We accept major credit cards (Visa, Mastercard, American Express) and integrated European local payment methods (such as iDEAL or Bancontact) where available.
Is my payment information safe?
Absolutely. Rootle Game Studios Inc. does not store or process your card details. All transactions are handled by Stripe, which is certified to PCI DSS Level 1—the highest security standard in the industry.
- Refunds & Cancellations
What is your refund policy?
Our policy complies with the EU Consumer Rights Directive for digital content. Since our game packages provide instant access:
Waiver of Withdrawal: By accessing the digital content (e.g., logging in or downloading assets), you provide express consent to begin the service immediately and acknowledge that you waive your statutory 14-day right of withdrawal.
Final Sale: Once delivery has commenced, the transaction is non-refundable.
What if I encounter technical issues?
If you have trouble accessing your purchase, please contact us at balance@rollrestgame.com immediately. We are committed to resolving technical barriers within 24 hours to ensure you receive the service you paid for.
- Compliance & Eligibility
Is there an age limit?
Yes. You must be at least 18 years of age to purchase and use our game packages.
How do you protect my data?
We are fully compliant with GDPR (Europe) and PIPEDA (Canada). Your data is managed securely by Rootle Game Studios Inc. as the data controller.